Location: MCCC Board Room - 51 Monroe Street, Suite 1800, Rockville, MD 20850 Directions & Parking
Topic: "Exceptional Customer Service"
8:00-9:00 am - Pete Strickland, Coach & Founder, Strickly Speaking. Pete has coached professionally in Europe, collegiately for 25 years in the United States from Virginia Military Institute to George Washington University and at the highest level of high school basketball at DeMatha, with many stops in-between. Along the way, Pete has mentored, tutored and been an extraordinary example to countless students-athletes. His unique combination of insight, inspiration and humor join forces to delight and move your work force, focusing on leadership, team building, sales and motivation.
9:15-10:15 am - Richard J. Martin, Vice President, Health IT Programs, National Government Services, Inc. A successful IT Services Executive, balancing strategy, business development, and delivery excellence to drive sustained growth. He had successfully grown units ranging from $20M to $250M annual revenue. With over a decade at HIT, he is accomplished in creating strategies for to support government agencies, payers, and providers in anticipating and adapting to the digital transformation of health. He is currently a VP for HIT Programs for Anthem Federal Government Solutions, focused on growth and delivery excellence.