Business EXCELerator

Date: 
June 7, 2017 - 8:00am - 9:30am
Location: 

Location: MCCC Board Room - 51 Monroe Street, Suite 1800, Rockville, MD 20850 Directions & Parking

Speaker: Jeremy Williams, President and CEO, i3 Design & Consulting

Topic: "Customer Retention Strategies" - Five Actions You Need to Take Right Now to Improve Your Recompete Win Rate

In 2015, the win rate for U.S. government contractor incumbents on single-award recompetes worth $100 million or more with two or more bidders was 30% (Bloomberg). 

Industry research estimates that it costs four to ten times more to acquire a new customer than to retain an existing one. 

Simply put, keeping your customers is the first step in cost-effectively growing your business or market share...And most businesses are giving it away. 

Built on the same framework that has helped companies move from 30% recompete win rates to sustained averages of over 90% in two years, this presentation details five immediate actions any business can take to improve recompete win rates and create a solid revenue foundation for future growth.

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MCCC Strategic Partners